Returns & Exchanges
At Naturali, we want you to be completely satisfied with your sustainable beauty journey. If a product isn't the right fit for your skin, we offer a 30-day return window for all items in their original, eco-friendly packaging.
Initiate Your Request
Log into your Naturali account and visit your order history to select the items you wish to return and receive a prepaid shipping label.
Prepare the Package
Carefully place the items in their original box, ensuring the safety seals are intact to qualify for a full refund or store credit.
Ship It Back
Attach the provided digital shipping label to your package and drop it off at any authorized carrier location within 7 days of your request.
Receive Your Refund
Once our quality team inspects the returned products, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing